I'm web, customer service and IT project manager at Suffolk Libraries. We're a small team with a smaller budget using a top task methodology, card sorts and static hosting to make our customer experience as fast and easy as possible.
I've got 7 years experience of working in the not-for-profit sector. If you're setting up a new team, or looking to review what you do at the moment, I can help. You'll find me on Twitter and LinkedIn. Or you can email me at firstname.lastname@example.org