I'm digital manager at Suffolk Libraries. We're a small team with a smaller budget using a top task methodology, card sorts and static hosting to make our customer experience as fast and easy as we can.
I've managed not-for-profits' digital teams for 8 years. If you're setting up a new team, or looking to review what you do at the moment, I can help. You'll find me on Twitter and LinkedIn, or you can email me at firstname.lastname@example.org